Shipping Information

This Shipping Information page provides details about our shipping policies and procedures for products purchased through our website at jayrose.com.au.

1. Shipping Destinations

We currently offer shipping to addresses within Australia. If your location is not within our shipping destinations, please contact our customer service at hello@jayrose.com.au to inquire about alternative arrangements.

2. Processing Time

Orders are typically processed within three business days from the date of purchase. Please note that processing times may be extended during peak seasons or due to unforeseen circumstances. You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Methods and Rates

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time seven business days at a flat rate of $10.60*
  • Express Shipping: $14.10*
    *prices may vary due to Australia Post

Shipping rates are calculated based on the height and weight of your order and your location. The applicable shipping options and rates will be displayed at the checkout.

4. International Shipping

For international orders, additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the order total.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track the status of your shipment through the provided link.

6. Shipping Delays

While we strive to deliver your order promptly, shipping delays may occur due to factors beyond our control, such as customs processing or carrier delays. We appreciate your understanding in such situations.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or additional costs incurred due to incorrect or incomplete addresses provided by the customer.

8. Contact Information

If you have any questions or concerns about our Shipping Information, please contact us at hello@jayrose.com.au.

By making a purchase on jayrose.com.au, you acknowledge that you have read, understood, and agree to this Shipping Information.